At William Shutter, we are committed to ensuring that our customers are satisfied with their purchases. If for any reason you are not completely happy with your order, we offer a simple return and refund process under the following conditions:
Returns
- Return Period: You may return products within 14 days from the date of receiving your order. To initiate a return, please contact our customer support team at [Contact Us].
- Condition of Products: Items must be in their original condition, unused, and in the original packaging. We reserve the right to refuse returns if the product is damaged, used, or not in its original packaging.
- Return Process: To return an item, please follow the instructions provided by our customer support team. You are responsible for the return shipping fees.
Refunds
- Refund Method: Once your returned item is inspected and approved, we will process your refund via the original payment method, which is cash on delivery. Refunds will be issued within 5-7 business days after approval.
- Partial Refunds: In some cases, partial refunds may apply, such as if the item is returned in a non-resalable condition.
Damaged or Incorrect Items
If you receive a damaged or incorrect product, please contact our support team immediately within 48 hours of receiving your order. We will provide instructions for returning the item and will offer a full refund or a replacement, depending on your preference.
Non-returnable Items
Some items, such as opened or used accessories, special order items, and gift cards are non-returnable and non-refundable. Please refer to the product description for any specific exclusions.
If you have any questions or concerns regarding our Refund & Return Policy, please don’t hesitate to contact us at [email protected].